Frequently asked questions
Here are some of the most commonly received questions we get from customers. If your query isn’t included and you’d like to speak to a member of the team you can call us on 01797 321885 or email staff@actionwatersports.co.uk
Where is the Aqua Park Kent?
The Action Watersports Aqua Park is located at Lake 1, Dengemarsh Road, Lydd, Kent TN29 9JH, close to the Kent and Sussex border.
How can I book? Can I cancel or change my booking?
It's easy to book online just click book now. You are welcome to call us on 01797 321885 to discuss any queries.
Availability on the lake changes regularly and activities are not reserved until the point of booking confirmation.
To be fair to everyone, we ask only book if you are sure you can get here.
Once the activity is booked it cannot be cancelled or changed.
What happens if I am late?
You will have a timed appointment; we cannot be held responsible or offer a refund or credit if you are late for your activity. (Don't forget to arrive 45 minutes before your booked activity time)
Please allow plenty of time to get here, the traffic can be very slow on a hot day via Camber, Dymchurch and the A2070 from Ashford.
Do I have to be a competent swimmer to enjoy the activities?
You must be confident in water for all activities. You Will Go Under Water!!
For the Aqua Park you MUST be able to swim 50m with a buoyancy aid on and be confident in the water.
If we see anyone struggling to swim, a lifeguard will ask them to leave the water immediately and no refund will be given.
Are there any hidden extras?
No, all packages include Wetsuit, Buoyancy Aid and Helmet as required - no hidden extras
However, don’t forget money for for the Lake View Cafe. Lots of yummy hot & cold food
What happens in adverse weather?
Action Watersports is prepared for the British weather and activities will continue in the rain, it can be more fun!
We have a very kind microclimate and miss much of the bad weather. We will always put your safety 1st; the lake is very sheltered and we will stay open when it is safe to do so. If you decide not to come when we are open, there will be no refund or credit.
If a storm cancels play, we will try to recommence your activity as soon as possible. If this is not possible, you will receive a credit to visit us again for a new session.
Can I book the Aqua Park for a party or group?
Yes, the Aqua Park is suitable for birthday parties, school groups, youth groups, hen and stag groups, corporate events and group days out.
The Best Family activities Kent and Children’s activities Kent.
The one stop for Birthday parties & group activities in Kent
Do I have to wear a wetsuit?
Wetsuits are only compulsory for FlyBoarding and Barefoot Water-skiing. It is your choice on the other activities. You are welcome to you bring your own wetsuit if you wish. Please wear appropriate swimwear if you are not wearing a wetsuit, no loose-fitting clothing, mankini’s or fancy dress!!
Wetsuits are FOC on the Aqua Park & all packages/experiences
Are there any changing rooms, showers, toilets, parking?
We have changing rooms, toilets, and hot showers.
We recommend you wear your swim wear under your clothes when you arrive at the lake, this avoids any delays with the changing rooms.
There is parking and an overflow for busy days. Please park considerately ensuring the maximum number of cars can use the car park. If using the overflow carpark, please take care as you walk back along the road to our main site.
Can I bring my own food and drink onto the site?
Yes! Picnics are welcome, however there is a great choice if food at the Lake View Cafe. Let us take the strain of feeding you and your family
Can I swim in the lake?
Swimming is available on Tuesday and Thursday Evenings at the Open Water Swimming Sessions
No other swimming is allowed in the lake.
Are dogs allowed on site?
We love dogs and well-behaved dogs are always welcome. We ask you to respect other guests and ensure your dog isn’t a nuisance (including barking) or cause fear to any guest.
Don’t forget your dog can enjoy the water during our Open Water Swimming sessions on Tuesday and Thursday evenings 5:30-7:30pm or try our Pups on SUPs sessions Monday or Thursday mornings 9:30 & 10:30am and selected Monday evenings 5:30-6:30pm. All activities must be pre booked.
Dogs are not allowed in the water at any other time.
Can I bring my own Jet Ski
Jet Ski owner launch is avilable early and late season. You must have insurance and the RYA Competence Certificate. You can complete the RYA PWC Course at Action Watersports.
Can I bring my own Paddle Board or Kayak?
Monday or Thursday Mornings and selected Monday Evenings are the ideal time to bring your own board.
As we offer a range of activities on the lake other times it maybe difficult to offer the use of the lake with your own equipment. Find out more about Stand-up Paddle Boards here
Can I participate if I am pregnant?
If you are pregnant, please consult your doctor before partaking in any activity.
Can I wear jewellery, glasses, goggles or take a camera on the water?
Please leave your gems at home as we recommend no jewellery is worn during activities. For safety reasons, jewellery should be removed before taking part in any water activity, as it can get caught, damaged or lost in the lake.
No Glasses or goggles to be worn during any activity.
Prescription goggles can be worn on the Aqua Park if necessary, however this is at your own risk.
No cameras, phones and other personal items are allowed on the Aqua Park
How old do you need to be to go on the Aqua Park Kent?
Minimum age 6 years old, no one younger is allowed on the Aqua Park.
Minimum height is 1.22m
Children under 11 years old must be accompanied by an adult on the Aqua Park - you will get wet 😀 - maximum of 3 children per adult (over 18 years old)
Can I leave the aqua park before my 50 minutes is up?
Yes: you can leave before your session is up, however you cannot return to the Aqua Park once you have left.
Can I wear shoes on Aqua Park Kent
You do not need shoes on any activity. The Aqua Park & SUP Socks give you the competitive edge and are available to buy online at time of booking or when you arrive
Where is Action Watersports and what do you offer
Action Watersports offers
Aqua Park Kent, close to Camber, Rye, Hastings, Ashford Based on Kent Sussex border, a fantastic Floating obstacle course in Kent
It is the best watersports venue in Kent and Sussex for adrenaline pumped watersports, within easy reach of London.
The Best Place to Waterski, Wakeboard, Flyboard, SUP, Paddleboard, Swim go on a Fun Ride and Water Park in South East England
Can I buy a Voucher
Vouchers are available for all activities or money from our booking page. Click Here to see the amazing vouchers on offer
The Best Present you can give
Is the lake deep and are there any fish?
Our bluewater lake is clean and healthy, the lake varies between 6 to 12 foot deep, there is no shallow or deep end!!
Great news, it warms up quickly with the summer sunshine, often to 24+ degrees.
We do have fish, don’t worry, they are more scared of us, so it is very unusual to see or feel one. They are mainly little roach
Please do not book any activity unless you are confident in the water and can swim.
Opening hours
In the summer we are open 7 days a week, including bank holidays. Outside Summer we are open everyday by prior appointment, just email, call or look online and we will be here for you.