Frequently asked questions
Here are some of the most commonly received questions we get from customers. If your query isn’t included and you’d like to speak to a member of the team you can call us on 01797 321885 or email firstname.lastname@example.org
How can I book?
It's easy to book online just click book now. You are welcome to call us on 01797 321885 to discuss any queries. Availability on the lake changes regularly and activities are not reserved until the point of booking confirmation.
Can I cancel or change my booking?
To be fair to everyone, we ask only book if you are sure you can get here.
Once the activity is booked it cannot be cancelled or changed.
What happens if I am late?
You will have a timed appointment; we cannot be held responsible or offer a refund or credit if you are late for your activity. (Don't forget to arrive 45 minutes before your booked activity time)
Please allow plenty of time to get here, the traffic can be very slow on a hot day via Camber, Dymchurch and the A2070 from Ashford.
Do I have to be a competent swimmer to enjoy the activities?
You must be confident in water for all activities. You Will Go Under Water!!
For the Aqua Park you MUST be able to swim 50m with a buoyancy aid on and be confident in the water.
If we see anyone struggling to swim, a lifeguard will ask them to leave the water immediately and no refund will be given.
Are there any hidden extras?
No, all packages include Wetsuit, Buoyancy Aid and Helmet as required - no hidden extras
However, don’t forget money for for the Action Food Shack. Lots of yummy hot & cold food
Will our session be cancelled if it rains?
Action Watersports is prepared for the British weather and activities will continue in the rain, it can be more fun!
We have a very kind microclimate and miss much of the bad weather. We will always put your safety 1st; the lake is very sheltered and we will stay open when it is safe to do so. If you decide not to come when we are open, there will be no refund or credit.
We will call you if the weather prevents the activities from going ahead and issue you a credit
What happens if there is a storm?
If a storm cancels play, we will try to recommence your activity as soon as possible. If this is not possible, you will receive a credit to visit us again for a new session.
Do I have to wear a wetsuit?
Wetsuits are only compulsory for FlyBoarding and Barefoot Water-skiing. It is your choice on the other activities. You are welcome to you bring your own wetsuit if you wish. Please wear appropriate swimwear if you are not wearing a wetsuit, no loose-fitting clothing, mankini’s or fancy dress!!
Wetsuits are FOC on the Aqua Park & all packages/experiences
Are there any changing rooms and/or showers?
We have changing rooms, toilets, and hot showers.
We recommend you wear your swim wear under your clothes when you arrive at the lake, this avoids any delays with the changing rooms.
Is there parking?
There is parking and an overflow for busy days. Please park considerately ensuring the maximum number of cars can use the car park. If using the overflow carpark, please take care as you walk back along the road to our main site.
Can I bring my own food and drink onto the site?
We have a wide range of food at The Action Food Shack, at great prices.
You are welcome to bring snacks on site
Can I swim in the lake?
Swimming is available on a Tuesday Evening and Saturday Morning at the Open Water Swimming Sessions
No other swimming is allowed in the lake.
Are dogs allowed on site?
We love dogs and well-behaved dogs are always welcome. We ask you to respect other guests and ensure your dog isn’t a nuisance (including barking) or cause fear to any guest. Don’t forget your dog can enjoy the water during the Pups on SUPs on a Monday or Thursday morning or Selected Monday evenings. Dogs are not allowed in the water at any other time
Can I bring my own Jet Ski
We wish we could still offer Jet Ski Launch in the summer, but it is not possible. More info for Jet Ski Owners here.
Can I bring my own Paddle Board or Kayak?
Can I participate if I am pregnant?
If you are pregnant, please consult your doctor before partaking in any activity.
Must I remove all jewellery?
Please leave your gems at home as we recommend no jewellery is worn during activities.
How old do you need to be to go on the aqua park?
Minimum age 6 years old, no one younger is allowed on the Aqua Park.
Minimum height is 1.22m
Children under 11 years old must be accompanied by an adult on the Aqua Park - you will get wet 😀 - maximum of 3 children per adult (over 18 years old)
Can I leave the aqua park before my 50 minutes is up?
Yes: you can leave before your session is up, however you cannot return to the Aqua Park once you have left.
Can I wear shoes?
You do not need shoes on any activity. The Aqua Park & SUP Socks give you the competitive edge and are available to buy online at time of booking or when you arrive
Can I wear my spectacles?
No Glasses or goggles to be worn during any activity.
Prescription goggles can be worn on the Aqua Park if necessary, however this is at your own risk.
Can I buy a Voucher
Vouchers are available for all activities or money from our booking page. Click Here to see the amazing vouchers on offer
The Best Present you can give
What food do you have
The Action Food Shack offers a range of hot food cooked to order.
Is the lake deep?
The lake varies between 6 to 12 foot deep, there is no shallow or deep end!!
Great news, it warms up quickly with the summer sunshine.
Please do not book any activity unless you are confident in the water and can swim.
Are there any fish?
The lake water is clean and healthy, so we do have fish. Don’t worry, they are more scared of us, so it is very unusual to see or feel one. They are mainly little roach